Strategic Role of Operations Management (HSC SSCE Business Studies): Quizzes

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Strategic Role of Operations Management
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What does 'strategic' mean in a business context?

Long-term, broad aims affecting all areas

Which of these is typically a cost centre?

Operations department

What is cost leadership?

Having lowest costs or being most price-competitive

Which cost category includes storage facilities and insurance?

Inventory costs

What does Walmart's cross-docking system achieve?

Reduces warehouse costs and storage time

Which characteristic applies to goods but not services?

Can be owned and stored

What does standardisation involve?

Producing homogeneous or identical products

How can goods be differentiated through augmented features?

Optional extras like car GPS systems

Which method differentiates services through flexibility?

Ride-share choosing pickup time & location

What did Virgin Australia do during COVID-19 restructure?

Reduced workforce by one-third

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