Resolution (HSC SSCE Community and Family Studies): Flashcards
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Practise the cards
10 cards from this deck
What is conflict resolution?
What is conflict resolution?
A process to handle and solve conflicts effectively.
Define negotiation in conflict resolution.
Define negotiation in conflict resolution.
A talk to reach an agreement through understanding.
What role does mediation play?
What role does mediation play?
A neutral person helps ensure fairness in discussions.
What is the difference between agreement and resolution?
What is the difference between agreement and resolution?
Agreement settles a conflict; resolution prevents future ones.
Why is conflict resolution important?
Why is conflict resolution important?
It maintains good relationships and improves teamwork.
List the steps in negotiation.
List the steps in negotiation.
Identify conflict, discuss interests, explore options, compromise.
What are the outcomes of conflict resolution?
What are the outcomes of conflict resolution?
All benefit, some benefit, or no parties benefit.
Describe the assertive approach.
Describe the assertive approach.
Clearly express needs while respecting others' opinions.
What is a passive approach to conflict?
What is a passive approach to conflict?
Avoiding conflict, which may lead to unresolved issues.
How do mediators assist in conflict resolution?
How do mediators assist in conflict resolution?
They reduce tensions and ensure fair communication.