Grievance Procedures (HSC SSCE Community and Family Studies): Flashcards
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What is a Grievance Procedure?
What is a Grievance Procedure?
A step-by-step way for employees to address issues.
What is the role of a Mediator?
What is the role of a Mediator?
A neutral person who helps resolve disputes fairly.
Why are grievance procedures important?
Why are grievance procedures important?
They solve conflicts and enhance employee wellbeing.
What is the first step in grievance procedures?
What is the first step in grievance procedures?
Identify the grievance to understand the issue.
What should be done after documenting a grievance?
What should be done after documenting a grievance?
Submit it to management for review.
What is the goal of a management review process?
What is the goal of a management review process?
To assess performance and improve organizational effectiveness.
What happens in the mediation step?
What happens in the mediation step?
A neutral mediator helps reach fair conclusions.
What is crucial for effective mediators?
What is crucial for effective mediators?
Empathy, neutrality, and communication skills.
How do grievance procedures affect workplace morale?
How do grievance procedures affect workplace morale?
Proper handling builds trust and lowers turnover.
What is the final step in grievance procedures?
What is the final step in grievance procedures?
Implement solutions and monitor results.