Consumer Redress and Remedies (HSC SSCE Legal Studies): Quizzes

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Consumer Redress and Remedies
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What 3 remedies can consumers pursue when products fail to meet expectations?

Repair, replacement or refund

Under Competition & Consumer Act, manufacturers must supply spare parts for goods under what value?

$40,000

Which NSW body licenses home building, automotive trades, and real estate industries?

NSW Office of Fair Trading

What does competition involve according to the ACCC's definition?

Rivalry among producers using supply/demand

What fine did Visy Industries receive in 2008 for price-fixing?

$36 million

What is an Ombudsman?

Investigates complaints seeking fair resolution

Appeals from the CTTT can be made to which court on matters of law?

District Court of NSW

What are damages in consumer law?

Monetary compensation for proven loss

How does conciliation differ from mediation?

Conciliator takes more active role

Which societal benefit prevents dangerous products from entering markets?

Safety

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