Management Skills (VCE SSCE Business Management): Flashcards
📚Flashcards
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10 cards from this deck
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Practise the cards
10 cards from this deck
Six essential management skills
Six essential management skills
Communication, Delegation, Planning, Leading, Decision, Interpersonal
% of time managers spend in conversation
% of time managers spend in conversation
60-80%
Delegation definition
Delegation definition
Passing authority down; responsibility stays with delegator
Four tasks never to delegate
Four tasks never to delegate
Strategic planning, high-risk decisions, high-cost, confidential
SWOT stands for
SWOT stands for
Strengths, Weaknesses, Opportunities, Threats
Three levels of planning (with timeframes)
Three levels of planning (with timeframes)
Strategic (2-5 yrs), Tactical (1-2 yrs), Operational (daily-1 yr)
Emotional intelligence definition
Emotional intelligence definition
Perceive, understand & regulate emotions in self and others
Five emotional intelligence competencies
Five emotional intelligence competencies
Self-awareness, Self-regulation, Motivation, Empathy, Social skills
Six-step decision-making process
Six-step decision-making process
Identify, Gather, Develop, Analyse, Choose, Evaluate
Most effective conflict management approach
Most effective conflict management approach
Assertive & collaborative (win for all parties)