Proactive and Reactive Approaches to Change (VCE SSCE Business Management): Flashcards

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Proactive and Reactive Approaches to Change
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Proactive approach to change definition

Making changes BEFORE problems arise or to seize opportunities

Reactive approach to change definition

Changing AFTER external forces/events have already occurred

Key timing difference: proactive vs reactive

Proactive = BEFORE events emerge; Reactive = AFTER events occur

Trigger for proactive change

Internal strategic analysis and forecasting of future trends

Trigger for reactive change

External forces and pressures that have already taken place

Example of proactive change

Voluntary product recall before receiving any customer complaints

Example of reactive change

Developing service after competitors launch & customers switch

Proactive advantage: first-mover

Establish market leadership before competitors recognise opportunity

Proactive advantage: cost

Preventing problems is less costly than fixing them later

Reactive limitation: timing impact

Rushed implementation leads to higher costs & lower quality

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