Performance Management (VCE SSCE Business Management): Flashcards

Systematic approach enhancing org., functional & individual perform.

Systematic process measuring performance & providing feedback

Peter Drucker, 1954

1.Org obj 2.Employee obj 3.Monitor 4.Evaluate 5.Feedback 6.Appraise

Specific, Measurable, Attainable, Realistic, Timely

Active role, motivation, reflection, identifies training needs

Feedback from managers, colleagues, subordinates & customers

Informal: immediate; Formal: annual or project completion

Managers & employees clearly understand objectives & standards

Remuneration, promotions, transfers, discipline, training, dismissals