Complaints Bodies (VCE SSCE Legal Studies): Flashcards
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Practise the cards
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Complaints bodies definition
Complaints bodies definition
Organisations helping resolve disputes about goods/services
Complaints bodies' binding decision power
Complaints bodies' binding decision power
Generally cannot make binding decisions on parties
Source of complaints bodies' power
Source of complaints bodies' power
Parliament
eSafety Commissioner role
eSafety Commissioner role
Protects Australians from online harm; handles cyberbullying
Consumer Affairs Victoria jurisdiction
Consumer Affairs Victoria jurisdiction
Consumer/trader & tenant/landlord disputes
VEOHRC
VEOHRC
Victorian Equal Opportunity & Human Rights Commission
Protected attributes (Equal Opportunity Act) - examples
Protected attributes (Equal Opportunity Act) - examples
Age, disability, race, gender identity, breastfeeding
Conciliation
Conciliation
Neutral party helps parties reach agreement (not decide)
Complaints bodies resolution timeframe
Complaints bodies resolution timeframe
Typically 1-6 months from lodgement
VEOHRC's limitation if conciliation fails
VEOHRC's limitation if conciliation fails
Cannot make orders; must use VCAT or abandon