Ombudsmen (VCE SSCE Legal Studies): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What is an ombudsman?
What is an ombudsman?
A govt-appointed official investigating complaints
What is a key feature of ombudsman services regarding cost?
What is a key feature of ombudsman services regarding cost?
Completely free of charge
What are the two types of ombudsmen in Australia?
What are the two types of ombudsmen in Australia?
Government and industry ombudsmen
What does 'one-directional jurisdiction' mean for ombudsmen?
What does 'one-directional jurisdiction' mean for ombudsmen?
Only hear complaints from individuals vs agencies
What does the Fair Work Ombudsman handle?
What does the Fair Work Ombudsman handle?
Workplace laws, pay rates, work conditions
What can the Victorian Ombudsman NOT investigate?
What can the Victorian Ombudsman NOT investigate?
Actions by police personnel, judges, magistrates
Which complaints does Energy & Water Ombudsman Vic handle?
Which complaints does Energy & Water Ombudsman Vic handle?
High bills, billing mistakes, disconnections
What must happen before PTO can review a complaint?
What must happen before PTO can review a complaint?
Operator must first investigate the complaint
How long does a complainant have to accept a PTO determination?
How long does a complainant have to accept a PTO determination?
21 days
What is the maximum compensation the PTO can order?
What is the maximum compensation the PTO can order?
$10,000