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You have just found out that the new phone you bought is faulty - Junior Cycle English - Question B - 2014
Question B
You have just found out that the new phone you bought is faulty. Write a formal letter of complaint to the manufacturers. In your letter you should: - Describe the... show full transcript
Worked Solution & Example Answer:You have just found out that the new phone you bought is faulty - Junior Cycle English - Question B - 2014
Step 1
Describe the problems you have had with the phone.
Answer
In the opening paragraph of the letter, I would explain that I purchased the phone (mention specific model) on (insert date) and have experienced several issues since retail purchase. The primary issue is that the phone frequently malfunctions, freezing or shutting down unexpectedly, which affects my ability to use the device for calls and messages.
Additionally, the battery life has been unsatisfactory, draining much faster than expected, even with minimal usage. I would highlight any other technical problems, such as difficulties with connectivity or performance lags, providing specific examples of how these problems have impacted my daily use.
Step 2
Outline the actions you would like the manufacturers to take.
Answer
In the concluding paragraph, I would request the manufacturers to consider a full refund or a replacement of the faulty device. This request is based on the significant inconvenience and dissatisfaction the issues have caused. I might also suggest that it would be beneficial for them to investigate these problems further, as they appear to be common in this model. I expect a prompt response to this complaint, outlining the steps they intend to take to resolve the matter.