Leaving Cert Business Consumer Protection & Legislation: Read the information supplied an

Read the information supplied and answer the questions which follow - Leaving Cert Business - Question A - 2019

Question A

Read the information supplied and answer the questions which follow. Debs Dress Jane Boland purchased her Debs dress from a local retailer. When she tried on the d... show full transcript

Worked Solution & Example Answer:Read the information supplied and answer the questions which follow - Leaving Cert Business - Question A - 2019

Step 1

Name the consumer law/act that protects Jane in this situation.

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Answer

The relevant consumer law that protects Jane in this situation is the Sale of Goods and Supply of Services Act 1980.

Step 2

Explain the terms 'merchantable quality' and 'fit for purpose'.

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Answer

Goods must be of merchantable quality, meaning that they should meet a reasonable standard of quality suitable for the price paid.

Fit for purpose means that goods must do what they are intended to do, for instance, a raincoat should keep the wearer dry, while a freezer should maintain a temperature suitable for preserving food.

Step 3

Outline two forms of remedy/redress that Jane is entitled to.

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Answer

Refund: Jane is entitled to a full refund for the dress if it is found to be faulty.
Replacement: The retailer may offer a replacement garment of the same or better quality if the original dress is defective.

Step 4

Explain one method Jane could use as proof of purchase.

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Answer

Jane could use a receipt or a bank statement as proof of purchase, as these documents show the price paid and the date of the transaction.

Step 5

Outline two advantages for a consumer in taking a case to the Small Claims Court.

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Answer

Inexpensive/Low Cost: It only costs €25 to take a case to the Small Claims Court, making it accessible for consumers.
Convenient: The Small Claims Court is located in the local district court, which simplifies the process of access for consumers.

Read the information supplied and answer the questions which follow - Leaving Cert Business - Question A - 2019

Worked Solution & Example Answer:Read the information supplied and answer the questions which follow - Leaving Cert Business - Question A - 2019

Name the consumer law/act that protects Jane in this situation.

Explain the terms 'merchantable quality' and 'fit for purpose'.

Outline two forms of remedy/redress that Jane is entitled to.

Explain one method Jane could use as proof of purchase.

Outline two advantages for a consumer in taking a case to the Small Claims Court.

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