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Read the information supplied and answer the questions which follow - Leaving Cert Business - Question 4 - 2022
Question 4
Read the information supplied and answer the questions which follow. The EU Directive on Unfair Commercial Practices became law in Ireland through the Consumer Prot... show full transcript
Worked Solution & Example Answer:Read the information supplied and answer the questions which follow - Leaving Cert Business - Question 4 - 2022
Step 1
Explain the provisions of the Consumer Protection Act 2007, with reference to the following: Price display regulations.
Answer
The Consumer Protection Act 2007 mandates that traders must clearly display the prices of goods and services. This ensures that consumers are aware of the total cost, including any additional fees or charges that may apply. This regulation aims to create transparency in transactions and prevent misleading practices that could take advantage of consumers.
Step 2
Explain the provisions of the Consumer Protection Act 2007, with reference to the following: Providing misleading, false or inaccurate information.
Answer
The Act prohibits traders from providing misleading or false information about products or services. This includes exaggerating the benefits of a product or making false claims about its performance. Such practices can mislead consumers, and the law deems them as unfair trading practices. Additionally, if a trader misrepresents important information regarding a product, consumers maintain the right to seek redress.
Step 3
Explain the provisions of the Consumer Protection Act 2007, with reference to the following: Enforcement of the act.
Answer
The enforcement of the Consumer Protection Act is overseen by the Competition and Consumer Protection Commission (CCPC). This body is equipped to take necessary actions against traders who violate the Act. Enforcement can involve issuing compliance notices, penalties, or legal action when practices are deemed unfair. The CCPC also has the authority to respond to consumer complaints, requiring traders to correct their practices.
Step 4
Outline the role of The Office of the Ombudsman.
Answer
The Office of the Ombudsman investigates complaints made by individuals who believe that a public service has failed to provide adequate information or services. The Ombudsman acts as an impartial intermediary, ensuring that issues are resolved fairly. If a complaint is found to be valid, the Ombudsman may recommend actions to address the concerns raised.
Step 5
Describe two features of the Small Claims Procedure/Small Claims Court.
Answer
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Low Cost/Affordable: The Small Claims Procedure is designed to be cost-effective for consumers. The initial fee to lodge a claim is only €25, which encourages individuals to seek resolution without incurring significant legal expenses.
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Convenience/Speed: The procedure is streamlined to ensure swift resolution of claims. The retailer or service provider is given clear timelines for response, and cases are typically heard by a judge without the need for formal legal representation, facilitating efficiency in the process.