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Explain a consumer's legal rights under the terms of the Sale of Goods and Supply of Services Act 1980, with reference to any three of the following: 1 - Leaving Cert Business - Question 1B - 2014
Question 1B
Explain a consumer's legal rights under the terms of the Sale of Goods and Supply of Services Act 1980, with reference to any three of the following: 1. Services. 2... show full transcript
Worked Solution & Example Answer:Explain a consumer's legal rights under the terms of the Sale of Goods and Supply of Services Act 1980, with reference to any three of the following: 1 - Leaving Cert Business - Question 1B - 2014
Step 1
Services.
Answer
When a consumer purchases a service, the service provider must possess the necessary skills and qualifications to fulfill the contract. If the service provided is inadequate or if the materials used are of unsatisfactory quality, the consumer has the right to seek redress. This may include requesting a correction of the service or compensation, depending on the extent of the failure.
Step 2
Guarantees.
Answer
Guarantees offer additional protection to consumers under the Sale of Goods and Supply of Services Act 1980. They indicate what rights the consumer has and usually specify which goods are covered. The guarantee must outline the time frame for claims and the procedures to follow. Consumers may choose to pursue a claim against the manufacturer or retailer based on the terms stipulated in the guarantee.
Step 3
Signs limiting consumer rights.
Answer
Any signs indicating limitations to consumer rights, such as 'No Cash Refunds' or 'Exchange Only', may not stand valid under the Sale of Goods and Supply of Services Act 1980. Such statements cannot override fundamental consumer rights provided by law, and any indication that suggests consumers forfeit their rights is generally considered illegal.