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Evaluate the role of each of the following in protecting consumers; (i) The Small Claims Court; (ii) The Office of the Ombudsman for Public Services. - Leaving Cert Business - Question B - 2010
Question B
Evaluate the role of each of the following in protecting consumers; (i) The Small Claims Court; (ii) The Office of the Ombudsman for Public Services.
Worked Solution & Example Answer:Evaluate the role of each of the following in protecting consumers; (i) The Small Claims Court; (ii) The Office of the Ombudsman for Public Services. - Leaving Cert Business - Question B - 2010
Step 1
The Small Claims Court
Answer
The Small Claims Court plays a crucial role in protecting consumers by providing a simple and cost-effective way to resolve disputes related to goods and services. It allows consumers to claim damages up to €2,000 without the need for expensive legal representation. The process is designed to be accessible, with both parties encouraged to present their case, and the court aiming for an agreeable settlement.
A notable aspect is that a small fee is involved, specifically a refund of €15 if the claimant's case is not upheld. In 2008, the Small Claims Court processed over 4,145 claims, showcasing its utility in addressing consumer grievances. The court operates under strict guidelines and works to ensure fair judgment, helping to maintain consumer rights effectively.
Step 2
The Office of the Ombudsman for Public Services
Answer
The Office of the Ombudsman serves as a vital institution in addressing consumer complaints related to public services. Established in 1984, it investigates grievances against government departments and public bodies. The office emphasizes impartiality and thoroughness in resolving issues, ensuring that every complaint is investigated within a year of receiving it.
The Ombudsman acts as a last resort for consumers, only stepping in after they have attempted to resolve issues through official channels. It does not have the authority to enforce decisions legally but provides recommendations that aim to rectify injustices. The Office has handled significant volumes of complaints, indicating its integral role in consumer protection.