John and Mary Farrelly visited their local travel agent to arrange a holiday for themselves and their young children. They looked at some brochures and booked a Spanish resort where they were assured that their apartment was within a 5-minute walk of the beach and that the apartment block had play facilities with supervision for the children. However, on arrival, they discovered that a trip to the beach involved using an infrequent local bus service. The play facilities were still under construction. On their return from Spain, John and Mary went to the travel agent to complain.

Leaving Cert Business Consumer Protection & Legislation: John and Mary Farrelly visited t

John and Mary Farrelly visited their local travel agent to arrange a holiday for themselves and their young children - Leaving Cert Business - Question A - 2006

Question A

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John and Mary Farrelly visited their local travel agent to arrange a holiday for themselves and their young children. They looked at some brochures and booked a Spa... show full transcript

Worked Solution & Example Answer:John and Mary Farrelly visited their local travel agent to arrange a holiday for themselves and their young children - Leaving Cert Business - Question A - 2006

Step 1

Name the law that protects the Farrellys in this case.

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Answer

The law that protects the Farrellys in this case is the Consumer Information Act 1978. This act provides consumers with rights regarding the quality and description of goods and services they purchase.

Step 2

Outline two possible remedies the travel agent might offer to solve this problem.

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Answer

Compensation or Partial Refund: The travel agent could offer the Farrellys compensation or a partial refund to address their dissatisfaction with the holiday experience.
Another Holiday/Vouchers for Holiday: The travel agent could provide an alternative holiday or vouchers that the Farrellys could use for a future trip, thereby maintaining goodwill.

Step 3

Explain three functions of the Director of Consumer Affairs.

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Answer

Inform Consumers of Their Rights: The Director of Consumer Affairs ensures that consumers are well-informed about their rights regarding the products and services they purchase.
Investigate Complaints: The Director has the authority to investigate complaints made by consumers against businesses or service providers to determine if the rights of consumers have been violated.
Promote High Standards in Advertising: The Director works to ensure that advertising practices are fair and truthful, protecting consumers from misleading advertisements and practices. This includes the ability to order corrections of misleading advertisements or prosecute offenders who make false or misleading claims.

John and Mary Farrelly visited their local travel agent to arrange a holiday for themselves and their young children - Leaving Cert Business - Question A - 2006

Worked Solution & Example Answer:John and Mary Farrelly visited their local travel agent to arrange a holiday for themselves and their young children - Leaving Cert Business - Question A - 2006

Name the law that protects the Farrellys in this case.

Outline two possible remedies the travel agent might offer to solve this problem.

Explain three functions of the Director of Consumer Affairs.

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