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Explain how Funky Fotos has broken the terms of the Consumer Protection Act 2007: It is illegal for a business to make misleading claims about services: ‘Photos printed immediately’ – The shop assistant told Jenny it was a busy day; therefore, the photos would be ready the following day - Leaving Cert Business - Question A - 2014
Question A
Explain how Funky Fotos has broken the terms of the Consumer Protection Act 2007: It is illegal for a business to make misleading claims about services: ‘Photos p... show full transcript
Worked Solution & Example Answer:Explain how Funky Fotos has broken the terms of the Consumer Protection Act 2007: It is illegal for a business to make misleading claims about services: ‘Photos printed immediately’ – The shop assistant told Jenny it was a busy day; therefore, the photos would be ready the following day - Leaving Cert Business - Question A - 2014
Step 1
Explain how Funky Fotos has broken the terms of the Consumer Protection Act 2007
Answer
Funky Fotos has violated the Consumer Protection Act 2007 in several ways. Firstly, the advertisement claiming 'Photos printed immediately' misled Jenny. She was informed that due to busyness, her photos would only be available the next day, which constitutes a false claim about service availability.
Secondly, the price advertised as '100 Photos - Only €5.99' was misleading, as upon collection, Jenny was told the actual price was €10.99. This discrepancy between the advertised price and the final charge is not compliant with the law, which mandates that businesses provide accurate pricing.
Lastly, the Act demands that all information in advertisements be fair and accurate. By not providing the correct details regarding the number of prints Jenny could receive at the quoted price, Funky Fotos failed to meet this standard of fairness and accuracy.