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The National Consumer Agency (NCA) now known as the Competition and Consumer Protection Commission (CCPC), launched an investigation into the motor vehicle emissions scandal at the car manufacturer Volkswagen - Leaving Cert Business - Question C - 2016
Question C
The National Consumer Agency (NCA) now known as the Competition and Consumer Protection Commission (CCPC), launched an investigation into the motor vehicle emissions... show full transcript
Worked Solution & Example Answer:The National Consumer Agency (NCA) now known as the Competition and Consumer Protection Commission (CCPC), launched an investigation into the motor vehicle emissions scandal at the car manufacturer Volkswagen - Leaving Cert Business - Question C - 2016
Step 1
To provide information to consumers on their rights
Answer
The CCPC plays a crucial role in informing consumers about their rights pertaining to the purchase of goods and services. This covers essential aspects such as refunds, exchanges, and product guarantees. Providing detailed information ensures consumers are empowered to make informed decisions and can seek redress in case of unfair practices.
Step 2
To enforce the relevant consumer law and encourage compliance
Answer
The CCPC has the authority to enforce consumer protection laws. This includes monitoring businesses to ensure compliance and taking action against those who engage in unfair practices. For example, on-the-spot penalties can be issued if a business is found violating consumer rights. This enforcement is vital for maintaining market integrity.
Step 3
To investigate suspected offences
Answer
The CCPC is tasked with investigating suspected violations of consumer law. If issues arise, the agency can gather evidence and, if necessary, take legal action against non-compliant traders. For instance, if a trader fails to remedy a faulty product, the CCPC can initiate proceedings to compel compliance.
Step 4
Step 5
To promote compliance with new regulatory regime
Answer
The CCPC not only enforces laws but also promotes compliance among businesses with new regulations. By educating companies on their responsibilities, the agency fosters a business environment that is respectful of consumer rights, thereby enhancing consumer trust in the market.
Step 6
Evaluation
Answer
In light of the Volkswagen emissions scandal, the role of the CCPC becomes even more significant. The agency is positioned not only to address past consumer grievances stemming from this incident but also to ensure that similar violations do not occur in the future. By actively regulating and promoting compliance, the CCPC holds businesses accountable, thereby protecting consumer interests effectively.