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Read the information supplied and answer the questions which follow - Leaving Cert Business - Question 6 - 2021
Question 6
Read the information supplied and answer the questions which follow. Kerry Group is a leading taste and nutrition company. Total Quality Management (TQM), reward sc... show full transcript
Worked Solution & Example Answer:Read the information supplied and answer the questions which follow - Leaving Cert Business - Question 6 - 2021
Step 1
Distinguish between forming and norming as stages in team development.
Answer
Forming is the initial stage where team members come together for the first time. At this point, there may be confusion as team members establish relationships and outline the objectives of the team. A lack of trust can exist among members as each individual seeks to understand their place in the team.
Norming, on the other hand, occurs when norms and rules are established within the team. At this stage, team members develop a greater sense of trust, and conflicts that arose during the forming phase can be resolved. Members begin to work collaboratively toward shared objectives.
Step 2
Outline two benefits of teamwork for the employees in a business.
Answer
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Increased Motivation/Staff Morale: Employees are often more motivated when they work as part of a team. This collective effort contributes to individuals' best work, aimed at achieving shared objectives.
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Improved Decision Making: Teamwork allows members to share knowledge and experience, leading to more effective decisions. By pooling their insights, teams can reach conclusions faster and with greater confidence.
Step 3
Discuss the benefits of adopting a Total Quality Management (TQM) system for a company such as Kerry Group.
Answer
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Increased Sales/Enhanced Reputation: Implementing TQM can significantly enhance customer satisfaction. For Kerry Group, this means a boost in sales and the development of a strong reputation for offering high-quality products and services.
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Increased Employee Motivation/Job Satisfaction: TQM empowers employees to make decisions, fostering greater job satisfaction. This additional responsibility can enhance productivity within the organization.
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Reduced Costs/Zero Defects: By striving for zero defects as part of TQM practices, Kerry Group can minimize wastage and optimize resource use. This approach leads to cost reductions and a more efficient operation.
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Attraction of Talented Employees: A commitment to TQM can make Kerry Group an attractive workplace, enabling it to attract talented professionals who are looking for a positive work environment.