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Good communication between managers and employees is key to business success - Leaving Cert Business - Question 14 - 2019
Question 14
Good communication between managers and employees is key to business success. Choose the most appropriate method of communication in the following situations and ex... show full transcript
Worked Solution & Example Answer:Good communication between managers and employees is key to business success - Leaving Cert Business - Question 14 - 2019
Step 1
Management communicating about the financial performance of the business.
Answer
The most appropriate method of communication in this situation is visual communication. This could include using tools like PowerPoint presentations or flip charts to display financial bar charts, line graphs, or Excel spreadsheets that show the financial performance of the business. Visual aids help in comparing financial performance over previous years, making the data easier to understand and interpret for all stakeholders.
Step 2
Management issuing a formal warning to a member of staff about his/her conduct.
Answer
In this case, written communication is the most suitable approach. A formal letter outlining the warning serves as a record of the issue, which can be important for future reference. Follow-up with a meeting is advisable to discuss the warning confidentially, allowing the staff member to address the issue directly and understand the circumstances around the warning.
Step 3
Management consulting with a member of staff about an urgent decision.
Answer
For this scenario, oral communication is the best choice. Engaging in face-to-face discussions or phone calls allows for immediate feedback and clarification of the urgent matters at hand. This method enhances clarity and understanding between management and the staff member, making it easier to reach a timely and informed decision.