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Question 7
Distinguish between chain of command and span of control.
Step 1
Answer
The chain of command is defined as the line or path through which orders, instructions, and decisions are passed from the top to the bottom of an organizational hierarchy. It serves as a communication channel that allows for feedback to flow back up the hierarchy. This chain creates a structured line of authority within the business.
Step 2
Answer
On the other hand, the span of control refers to the number of individuals who report directly to a particular manager or supervisor within the organization. This span can vary widely; it can be broad or narrow, depending on factors such as the type of work being done, the experience or quality of the manager, and the skills of the staff. A broader span of control might indicate that a manager is highly effective or that the tasks are relatively simple.
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