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Evaluate how Mary can use her management skills to ensure the continued success of her hotel - Leaving Cert Business - Question C - 2010
Question C
Evaluate how Mary can use her management skills to ensure the continued success of her hotel. Refer to the above text in your answer.
Worked Solution & Example Answer:Evaluate how Mary can use her management skills to ensure the continued success of her hotel - Leaving Cert Business - Question C - 2010
Step 1
Leadership
Answer
Mary adopts a democratic and facilitative approach to management. She engages with staff and customers to make informed decisions, ensuring that their input is valued. This hands-on approach to leadership encourages feedback and fosters a culture where innovative ideas can flourish. Encouraging staff to suggest improvements can lead to enhanced motivation and job satisfaction.
Step 2
Communication
Answer
Effective communication is key to understanding and addressing concerns within the hotel. Mary regularly communicates with her staff and actively encourages them to provide suggestions for improvements. By valuing their contributions, she creates a more engaged workforce that is aligned with the hotel’s objectives.
Step 3
Motivation
Answer
Motivation is crucial for a productive work environment. Mary recognizes the importance of motivating her staff and has implemented various initiatives to reward their efforts. By creating a positive work atmosphere, staff feel empowered to perform at their best, which translates into better service for guests and ultimately drives the hotel's success.
Step 4
Evaluation
Answer
Mary's leadership, communication, and motivation strategies are interconnected and contribute to the hotel's success. By fostering an environment where staff are encouraged to voice their ideas and feel appreciated, Mary can ensure that the hotel stays competitive and responsive to the needs of its customers. The positive feedback from staff is indicative of a strong management style that prioritizes their development and satisfaction.