Discuss the benefits of Total Quality Management ‘TQM’ to a manufacturing business - Leaving Cert Business - Question B - 2009

With the application of TQM, a manufacturing company can significantly reduce costs by minimizing waste. Efficient processes and enhanced quality control mechanisms mean less rework and fewer defective products, which translates to cost savings.

TQM ensures that a company adheres to relevant legislation, such as the Sale of Goods and Supply of Services Act 1980. Compliance with these regulations is streamlined through consistent quality management practices.

TQM engages employees in quality management processes, thereby increasing their motivation. When workers see the commitment from management towards quality, they feel more valued and are likely to contribute positively to the business.

Employees experience a sense of achievement when they are involved in a TQM environment. This not only improves morale but enhances productivity as well, because satisfied workers are generally more committed to their tasks.

Lastly, by developing a reputation for providing high-quality goods, TQM can lead to an increase in sales. Satisfied customers are more likely to become repeat customers and recommend the business to others, ultimately driving sales growth.