Outline one appropriate leadership style which a manager in a retail outlet could adopt, giving reasons for your choice. - Leaving Cert Business - Question 8 - 2018

The Democratic leadership style is appropriate for a manager in a retail outlet because it encourages shared decision-making between the manager and employees. This approach fosters a collaborative environment where team members feel valued and informed about the operations of the outlet.

Characteristics of Democratic Leadership

• Shared Decision Making: The leader actively involves employees in the decision-making process, ensuring that their opinions and ideas are taken into account.
• Collaboration: By listening to the views of employees, the leader creates a sense of community and encourages innovation among team members.
• Teamwork: This style promotes an atmosphere of teamwork, where employees feel comfortable sharing knowledge and insights.
• Trust: The relationship between the manager and employees is based on mutual trust, which enhances productivity and job satisfaction.

Reasons for Choice

1. Empowerment: Employees have the freedom to express their ideas and contribute to innovations, which leads to greater job satisfaction and morale.
2. Improved Feedback: Collaboration allows for regular feedback on employee performance and their interactions with customers, leading to improved service quality.
3. Confidence in Sales: Employees who are involved in decision-making are likely to sell from a position of confidence, effectively representing the store's brand to customers.
4. Positive Working Environment: The democratic approach promotes a positive working atmosphere, leading to lower employee turnover and enhanced loyalty.