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Professional behaviour forms part of effective business practice that guides employees' conduct in the workplace - NSC Business Studies - Question 6 - 2021 - Paper 2
Question 6
Professional behaviour forms part of effective business practice that guides employees' conduct in the workplace. Many businesses agree that unethical business pract... show full transcript
Worked Solution & Example Answer:Professional behaviour forms part of effective business practice that guides employees' conduct in the workplace - NSC Business Studies - Question 6 - 2021 - Paper 2
Step 1
Elaborate on the meaning of professional behaviour.
Answer
Professional behaviour refers to a certain standard of conduct that employees are expected to adhere to in the workplace. It entails the competence and ethical guidelines that shape an employee's actions. This includes maintaining a positive work ethic, showing respect for colleagues and clients, and constantly striving to meet job responsibilities. Professionalism is crucial in fostering a productive work environment and ensuring that the business operates effectively.
Step 2
Explain how the THREE TYPES of unethical business practices pose challenges to businesses.
Answer
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Unfair advertising: This can mislead consumers, damaging their trust in the business. Such practices can result in legal repercussions and harm the brand's reputation.
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Pricing of goods in rural areas: Businesses in remote regions might exploit customers by charging excessively high prices. This not only causes dissatisfaction among customers but can also result in loss of sales to competitors that offer fair pricing.
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Taxation/Tax evasion: Evading taxes may lead to significant fines and penalties, disrupting business operations and harming public perception. Businesses are expected to comply with tax regulations to maintain legitimacy and trustworthiness.
Step 3
Discuss ways in which businesses could deal with these types of unethical business practices in the workplace.
Answer
Businesses can adopt various strategies to counteract unethical practices. For instance:
- In the case of unfair advertising, companies should ensure all marketing materials adhere to legal standards while promoting transparency to build trust.
- To address pricing issues in rural areas, businesses can engage in fair pricing practices and educate consumers about their pricing strategies. Collaboration with local suppliers can help mitigate exploitation.
- Regarding tax evasion, businesses should maintain accurate financial records, adhere to all tax obligations, and consult with reputable accountants to ensure compliance. Training employees about ethical business practices can also foster a culture of responsibility.
Step 4
Suggest ways in which professional, responsible, ethical and effective business practice should be conducted.
Answer
Businesses should establish a clear code of conduct outlining expected behaviours. Regular training sessions on ethics and professionalism are essential to keep employees informed of acceptable practices. Compliance with legal standards should be actively monitored, and open channels for reporting unethical behaviour should be created to encourage transparency. Additionally, fostering an environment of respect and accountability will enhance both employee morale and business integrity.