Photo AI
4.1 State FIVE causes of conflict in the workplace - NSC Business Studies - Question 4 - 2018 - Paper 1
Question 4
4.1 State FIVE causes of conflict in the workplace. 4.2 Outline the benefits of diversity in the workplace. 4.3 Read the scenario below and answer the questions th... show full transcript
Worked Solution & Example Answer:4.1 State FIVE causes of conflict in the workplace - NSC Business Studies - Question 4 - 2018 - Paper 1
Step 1
4.3.1 Identify the TWO stages of team development that were experienced by SS.
Answer
The two stages of team development experienced by Shining Stars (SS) are:
- Storming: Josiah's frequent questioning of other members' ideas indicates a struggle for leadership and conflict among team members, characteristic of the storming phase.
- Norming: The eventual reaching of agreement and consensus among team members suggests a transition into the norming phase where collaboration and unity are established.
Step 2
4.3.2 Explain THREE other stages of team development.
Answer
-
Forming: This is the initial stage where team members are introduced, roles are defined, and they start to understand how to work together. Individuals often rely on each other to understand their tasks and the team atmosphere is usually polite.
-
Performing: At this stage, the team is functioning at a high level, working towards a common goal. Members are motivated and knowledgeable, and they collaborate effectively to achieve team objectives.
-
Adjourning: This final stage occurs when the team's project comes to an end. Members may feel a sense of loss as their project concludes and they may reflect on their experiences and achievements.
Step 3
4.4 Discuss the advantages of creative thinking in the workplace.
Answer
Creative thinking fosters innovation, which gives businesses a competitive edge by enabling them to develop unique solutions and improve problem-solving capabilities. Moreover, it encourages a culture of collaboration and open communication among employees. Creative thinking can lead to increased employee satisfaction because team members feel valued when their ideas are considered, thus boosting morale and motivation.
Step 4
4.5 Explain how businesses could apply the force-field analysis technique to solve business problems.
Answer
Businesses can apply the force-field analysis technique by first identifying the current state and desired goals. They would outline all driving forces that push towards change and restraining forces that resist change. Then, by analyzing these forces, they can prioritize which areas need improvement and develop actionable strategies to enhance driving forces or reduce restraining forces for effective change implementation.
Step 5
4.6.1 Identify the types of difficult personalities displayed by Albert and Njabul.
Answer
-
Expert: Albert is described as a well-experienced employee who refuses to take instructions, demonstrating traits of an expert personality who may resist authority.
-
Aggressive: Njabul displays an aggressive personality as he constantly argues and fights with clients, indicating a confrontational approach.
Step 6
4.6.2 Recommend ONE strategy that LSS can use to deal with EACH type of difficult personality identified in QUESTION 4.6.1.
Answer
-
For Albert (Expert): Encourage open communication by having regular one-on-one meetings to discuss feedback and concerns, allowing him to express his expertise without feeling undermined.
-
For Njabul (Aggressive): Implement conflict resolution training, teaching him techniques to manage anger and improve interactions with clients, fostering more productive relationships.
Step 7
4.7 Suggest ways in which businesses could promote human and/or economic rights.
Answer
Businesses can promote human and economic rights by ensuring fair labor practices, providing equal opportunities regardless of gender or background, and implementing policies that encourage inclusivity. Moreover, businesses can conduct regular training on human rights for their employees and engage in community awareness programs to support social justice and economic equality.