Photo AI
South African businesses are made up of diverse groups of people; if diversity is not properly managed it can lead to conflict in the workplace - NSC Business Studies - Question 9 - 2016 - Paper 1
Question 9
South African businesses are made up of diverse groups of people; if diversity is not properly managed it can lead to conflict in the workplace. Refer to the statem... show full transcript
Worked Solution & Example Answer:South African businesses are made up of diverse groups of people; if diversity is not properly managed it can lead to conflict in the workplace - NSC Business Studies - Question 9 - 2016 - Paper 1
Step 1
Define the meaning of ‘diversity’ in the workplace.
Answer
Diversity in the workplace refers to the presence of a variety of differences among people working in an organization. This includes differences in age, gender, ethnicity, sexual orientation, physical abilities, and religious beliefs. It promotes an inclusive environment where individuals feel valued and respected regardless of their backgrounds.
Step 2
Discuss the benefits of a diverse workforce to businesses.
Answer
A diverse workforce brings numerous benefits to businesses such as:
- Enhanced Creativity: Different perspectives foster innovation and creativity, leading to more effective problem-solving.
- Improved Performance: Research indicates that diverse teams perform better as they bring a wider range of ideas and solutions.
- Broader Market Reach: A diverse workforce allows businesses to understand and cater to a broader consumer base, enhancing customer satisfaction.
- Enhanced Employee Satisfaction: An inclusive environment promotes employee morale and retention, reducing turnover rates.
Step 3
Explain possible causes of conflict.
Answer
Possible causes of conflict in the workplace may include:
- Personal Differences: Varying perspectives and personality types can lead to misunderstandings and disagreements.
- Poor Communication: Miscommunication or lack of communication often results in confusion and conflict among team members.
- Cultural Differences: Diverse cultural backgrounds may lead to different work ethics and expectations, potentially causing friction.
- Role Ambiguity: Unclear job roles can lead to overlaps in responsibility, causing disputes among employees.
Step 4
Suggest different ways in which businesses can deal with difficult people.
Answer
To effectively manage difficult individuals in the workplace, businesses can:
- Implement Conflict Resolution Training: Equip employees with the skills to manage conflicts constructively.
- Establish Clear Policies: Creating clear guidelines on acceptable behavior can help prevent misunderstandings.
- Encourage Open Communication: Foster an environment where employees can express their concerns openly without fear of repercussions.
- Seek Mediation: Employ neutral third parties to facilitate discussions between conflicting parties to reach a resolution.