3.1 Name any TWO problem-solving steps - NSC Business Studies - Question 3 - 2023 - Paper 2
Question 3
3.1 Name any TWO problem-solving steps.
3.2 Outline the causes of conflict in the workplace.
3.3 Read the scenario below and answer the question that follows.
ZAM... show full transcript
Worked Solution & Example Answer:3.1 Name any TWO problem-solving steps - NSC Business Studies - Question 3 - 2023 - Paper 2
Step 1
Name any TWO problem-solving steps.
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Answer
Identify the problem.
Define the problem.
Step 2
Outline the causes of conflict in the workplace.
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Answer
Lack of proper communication/misunderstanding between management and workers.
Ignoring rules/procedures may result in disagreements/difference of opinions and conflict.
Step 3
Identify TWO diversity issues addressed by ZT. Motivate your answer by quoting from the scenario above.
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Answer
Age: Zama Technologies encourages younger employees to respect older employees.
Disability: Zama Technologies built ramps for wheelchairs at the entrance of their office.
Step 4
Explain the advantages of creative thinking in the workplace.
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Answer
Creative thinking leads to unique solutions, which can give businesses a competitive advantage. It encourages employees to develop new perspectives and contributes to a more dynamic work environment.
Step 5
Quote TWO ways in which EH contributed time and effort in improving the well-being of employees from the scenario above.
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Answer
Eksteen Hotels provides transport for employees who work unusually long hours.
They pay fair bonuses to employees as acknowledgment of their hard work.
Step 6
Describe other ways in which businesses could contribute time and effort in improving the well-being of employees.
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Provide opportunities for employee participation in decision-making.
Offer recreational facilities to promote health and relaxation.
Step 7
Explain how businesses can apply the following King Code principles for good corporate governance to improve ethical business practices.
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Answer
Transparency: Businesses should ensure that all their dealings are open and transparent, maintaining clear communication with stakeholders.
Accountability: Companies should have regular communication and appoint internal auditors to ensure accountability in decision-making.
Step 8
Explain how businesses might work with other businesses in the area to convince government to lower import taxes on goods produced in rural areas.
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Businesses can form coalitions to present a united front to the government, demonstrating the economic benefits of lowering import taxes and advocating for policies that support local production.
Step 9
Describe the negative effects of higher prices for goods and services in rural areas.
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Higher prices can lead to decreased purchasing power for residents, resulting in reduced access to essential goods and services, and may drive consumers to seek alternatives outside the local economy.
