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Read the scenario below and answer the questions that follow - NSC Business Studies - Question 2 - 2023 - Paper 2
Question 2
Read the scenario below and answer the questions that follow. VENUS ENTERPRISES (VE) Venus Enterprises requested Mabel, the marketing manager, to present their mar... show full transcript
Worked Solution & Example Answer:Read the scenario below and answer the questions that follow - NSC Business Studies - Question 2 - 2023 - Paper 2
Step 1
Step 2
Explain ways in which Mabel could handle feedback in a non-aggressive and professional manner after her presentation.
Answer
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Maintain Composure: Mabel should stay calm and composed throughout the feedback session to set a professional tone.
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Active Listening: She should demonstrate active listening by making eye contact and nodding while the feedback is given, ensuring speakers feel respected.
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Clarify Responses: If any point is unclear during the feedback, she should seek clarification before responding to ensure she fully understands the feedback.
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Address the Audience: If feedback comes from multiple stakeholders, Mabel should address the full audience instead of focusing on just one person to foster a sense of inclusivity.
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Be Direct and Honest: When addressing the feedback, she should be direct and honest yet maintain a respectful tone, avoiding any defensive language.
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Thank the Feedback Givers: Regardless of the nature of the feedback, Mabel should thank those who provided it, reinforcing a positive and professional relationship.