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4.1 State FOUR steps in problem-solving - NSC Business Studies - Question 4 - 2019 - Paper 1
Question 4
4.1 State FOUR steps in problem-solving. 4.2 Elaborate on the roles of the health and safety representatives in protecting the workplace environment. 4.3 Read the ... show full transcript
Worked Solution & Example Answer:4.1 State FOUR steps in problem-solving - NSC Business Studies - Question 4 - 2019 - Paper 1
Step 1
State FOUR steps in problem-solving.
Answer
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Identify the problem: Clearly define what the issue is that needs to be addressed.
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Define the problem: Gather information to understand the extent and nature of the problem.
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Identify possible solutions to the problem: Think creatively to brainstorm different approaches that could resolve the issue.
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Select the most appropriate alternative: Evaluate the potential solutions and choose the one that best addresses the problem with minimal negative consequences.
Step 2
Elaborate on the roles of the health and safety representatives in protecting the workplace environment.
Answer
Health and safety representatives play a crucial role in ensuring the well-being of employees in the workplace by:
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Ensuring that all safety equipment is properly maintained and available to workers, which helps in preventing accidents and injuries.
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Identifying potential hazards in the workplace and facilitating training programs that educate staff about health and safety protocols.
Their involvement is essential in fostering a safe working environment.
Step 3
Identify TWO diversity issues that are applicable to NAS. Motivate your answer by quoting from the scenario above.
Answer
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Gender: The management of Norman Accounting Services employs both males and females.
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Age: They also encourage older employees to be mentors for young employees to develop their full potential.
Step 4
Explain how businesses could apply the Delphi-technique to solve business problems.
Answer
The Delphi technique involves gathering insights from a panel of experts through rounds of questionnaires. Businesses can use this method to:
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Collect diverse opinions on a specific issue, leading to a more comprehensive understanding of the problem at hand.
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Reach a consensus without requiring face-to-face meetings, which can foster honest feedback and creative solutions.
Step 5
Discuss the advantages of creative thinking in the workplace.
Answer
Creative thinking enhances problem-solving abilities by:
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Fostering innovation: Encouraging employees to think outside the box can lead to new products and services.
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Improving adaptability: A creative environment allows businesses to quickly respond to market changes and customer needs.
Step 6
Quote TWO ways in which JT contributed to the well-being of their communities.
Answer
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By investing in communities through donations of school uniforms, June Traders supported the education of children.
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Providing sporting facilities promoted a healthy lifestyle and well-being of community members.
Step 7
Discuss the impact of corporate social investment (CSI) on JT as a business.
Answer
The impact of CSI on June Traders includes:
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Enhanced corporate image: Engaging in social investment initiatives can attract positive public attention and increase customer loyalty.
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Increased employee morale: Employees may feel more motivated and proud to work for a company that actively contributes to the community.
Step 8
Explain how businesses can apply the King Code principles of transparency and accountability to improve their ethical business practices.
Answer
Businesses can apply the King Code principles by:
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Implementing clear reporting procedures that disclose operational processes and financial transactions to stakeholders.
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Ensuring that there are mechanisms for accountability, such as regular audits and open channels for employee feedback.
Step 9
Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: Placement of goods in rural areas.
Answer
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Businesses can ensure equitable distribution of their products by setting up partnerships with local retailers in rural areas, helping to sustain local economies.
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Offering online sales platforms can improve access to goods for rural customers.
Step 10
Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: Abuse of employees in the workplace.
Answer
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Establish clear anti-harassment policies and provide regular training sessions to ensure employees know their rights and how to report abuse.
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Set up confidential reporting systems that allow employees to report misconduct without fear of retaliation.