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4.1 State FOUR steps in problem-solving - English General - NSC Business Studies - Question 4 - 2019 - Paper 1
Question 4
4.1 State FOUR steps in problem-solving. 4.2 Elaborate on the roles of the health and safety representatives in protecting the workplace environment. 4.3 Read the ... show full transcript
Worked Solution & Example Answer:4.1 State FOUR steps in problem-solving - English General - NSC Business Studies - Question 4 - 2019 - Paper 1
Step 1
State FOUR steps in problem-solving.
Answer
The four steps in problem-solving are:
- Identify the problem: This involves recognizing and defining the issue that needs to be addressed.
- Define the problem: Clearly articulating the problem ensures that all stakeholders understand what needs to be solved.
- Identify possible solutions to the problem: Generating a list of potential solutions is key to finding an effective resolution.
- Select the most appropriate alternative: Evaluating the possible solutions and selecting the one that best addresses the problem is crucial.
Step 2
Elaborate on the roles of the health and safety representatives in protecting the workplace environment.
Answer
Health and safety representatives play a vital role in ensuring a safe working environment. Their responsibilities include:
- Identifying potential dangers: They assess and identify hazards in the workplace to prevent accidents.
- Initiating safety measures: Implementing and maintaining measures that protect employees’ health and safety.
- Monitoring compliance: Ensuring that health and safety policies are being followed by all personnel.
- Training employees: Providing safety training to employees helps mitigate risks and enhance awareness.
Step 3
Identify TWO diversity issues that are applicable to NAS.
Answer
- Gender: The employment of both males and females highlights the importance of gender diversity in the workforce.
- Age: The involvement of older employees as mentors for young employees addresses age diversity and intergenerational collaboration.
Step 4
Motivate your answer by quoting from the scenario above.
Answer
The scenario provides evidence of gender diversity as it states, 'The management of Norman Accounting Services employs both males and females.' Additionally, it underscores age diversity by mentioning, 'They also encourage older employees to be mentors for young employees to develop their full potential.'
Step 5
Explain how businesses could apply the Delphi technique to solve business problems.
Answer
Businesses can utilize the Delphi technique by:
- Inviting a panel of experts: Gathering diverse insights from specialists who can contribute to problem-solving.
- Designing questionnaires: Creating focused questions that allow experts to provide their input anonymously.
- Conducting rounds of feedback: Compiling feedback and adjusting the questions based on responses to derive a consensus.
- Utilizing the findings: Implementing the solutions derived from expert feedback into business practice.
Step 6
Discuss the advantages of creative thinking in the workplace.
Answer
Creative thinking offers several benefits, such as:
- Enhanced problem-solving abilities: It encourages innovative solutions to complex issues.
- Increased employee engagement: When employees feel their creative inputs are valued, it boosts morale and productivity.
- Competitive advantage: Organizations that foster creativity often outperform their competitors by adapting to changes effectively.
Step 7
Quote TWO ways in which JT contributed to the well-being of their communities.
Answer
- Donating school uniforms: This initiative supports educational opportunities for children in the community.
- Providing sporting facilities: By promoting healthy lifestyles, JT helps improve community health and well-being.
Step 8
Discuss the impact of corporate social investment (CSI) on JT as a business.
Answer
The impact of CSI on July Traders includes:
- Attracting skilled labor: JT gains recognition as a responsible employer, making it attractive to potential employees.
- Improved public image: Engaging in community projects enhances goodwill and trust from customers and stakeholders.
Step 9
Explain how businesses can apply the King Code principles of transparency and accountability to improve their ethical business practices.
Answer
Businesses can enhance ethical practices by:
- Implementing transparent policies: Clearly communicated policies foster trust among stakeholders and employees.
- Establishing accountability measures: Regularly assessing performance against ethical standards ensures compliance and fosters a culture of integrity.
Step 10
Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: Branding of goods in rural areas.
Answer
To tackle unethical branding practices, businesses could:
- Engage with communities: Involving local communities in discussions about product branding can ensure appropriateness and authenticity.
- Promoting ethical marketing: Implementing guidelines for responsible advertising that respect cultural values is crucial.
Step 11
Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: Abuse of employees in the workplace.
Answer
Businesses can address employee abuse by:
- Establishing clear policies: Creating strict guidelines against abuse and outlining the consequences for offenders.
- Providing training: Regular training sessions on workplace ethics and employee rights can help promote a safer environment.