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MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers - NSC Business Studies - Question 9 - 2016 - Paper 1
Question 9
MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers. They have requested emplo... show full transcript
Worked Solution & Example Answer:MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers - NSC Business Studies - Question 9 - 2016 - Paper 1
Step 1
Distinguish between decision making and problem solving.
Answer
Decision making is the process through which individuals or management choose a course of action among several alternatives. It is often executed by leaders or team members at various levels, focusing on selecting the best option from available choices. On the other hand, problem solving involves identifying a specific issue and determining the underlying cause to develop effective solutions. This process can be collaborative, often requiring input from various stakeholders to address complex situations that necessitate comprehensive analysis.
Step 2
Explain how Mojo Paints may apply the Delphi and nominal-group techniques to solve their business problem.
Answer
Mojo Paints could implement the Delphi technique by gathering a panel of experts and having them answer a series of questionnaires based on the complaints received about their paints. This method allows for anonymity and reduces the influence of dominant voices, ultimately leading to more honest and diverse input regarding potential solutions.
For the nominal-group technique, Mojo Paints might break employees into small groups to brainstorm solutions. Each member would initially generate ideas on paper individually before sharing within the group. This process encourages participation from quieter members and ensures a wider range of ideas, which can then be discussed and prioritized collectively to find the most feasible improvements.
Step 3
Discuss the advantages of creative thinking.
Answer
Creative thinking presents multiple advantages for an organization like Mojo Paints. It fosters innovation, allowing the company to generate unique products that can capture customer interest and preferences. Additionally, creative thinking encourages flexible problem-solving approaches, which are essential in addressing complex challenges and adapting to market changes. It also enhances employee engagement, as individuals feel more valued when their ideas contribute to the company's direction. Ultimately, creative thinking can lead to a more dynamic organizational culture that prioritizes growth and competitiveness.
Step 4
Recommend practical ways in which Mojo Paints may create an environment that stimulates creative thinking.
Answer
To stimulate creative thinking, Mojo Paints can implement several practices:
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Encourage Open Communication: Create a culture where employees feel comfortable sharing ideas without fear of criticism.
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Flexible Workspaces: Design workspaces that promote collaboration and creative interactions, such as communal areas for brainstorming.
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Regular Innovation Workshops: Conduct workshops to focus on creative problem-solving techniques and idea generation.
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Diversity in Teams: Form diverse teams to bring in varied perspectives, which enhances the depth of idea generation.
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Recognition Programs: Establish programs that reward innovative contributions, motivating employees to think outside the box.
By incorporating these strategies, Mojo Paints can cultivate an environment conducive to creative thinking.