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MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers - NSC Business Studies - Question 9 - 2016 - Paper 1
Question 9
MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers. They have requested emplo... show full transcript
Worked Solution & Example Answer:MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers - NSC Business Studies - Question 9 - 2016 - Paper 1
Step 1
Distinguish between decision making and problem solving.
Answer
Decision making and problem solving are two distinct processes in management.
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Decision Making: This process is typically carried out by a member or group of senior management. It involves selecting the best course of action from a set of alternatives after assessing various factors. Decision making is often characterized by its focus on choosing a particular path and outlining necessary actions.
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Problem Solving: In contrast, problem solving is more collaborative and can be performed by groups or individuals. This process entails defining a situation, generating possible solutions, and critically evaluating these solutions. It's about breaking down the problem, exploring all possible avenues, and iteratively finding the best outcome.
Step 2
Explain how Mojo Paints may apply the Delphi and nominal-group techniques to solve their business problem.
Answer
Mojo Paints can utilize both the Delphi and nominal-group techniques as follows:
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Delphi Technique: This involves soliciting feedback from a panel of experts. Mojo Paints could gather insights from industry experts and their employees through a structured questionnaire. After several rounds, where all feedback is consolidated, they can identify common themes and solutions for improving product quality.
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Nominal-Group Technique: This technique is useful for generating ideas. Mojo Paints can conduct a brainstorming session where employees are divided into small groups. Each employee would silently write down their ideas regarding product quality improvements. Subsequently, these ideas are shared within the group, allowing for further discussion and prioritization. This method not only encourages participation but also ensures that all ideas are considered.
Step 3
Discuss the advantages of creative thinking.
Answer
Creative thinking offers several benefits to Mojo Paints:
- Enhanced Problem Solving: Creative thinking allows for innovative approaches to address complex challenges, leading to more effective solutions.
- Increased Engagement: When employees engage in creative thinking, they feel more involved and can connect more strongly with their work.
- Adaptability: By fostering a culture of creativity, Mojo Paints can better adapt to changing market demands and customer preferences.
- Competitive Advantage: Creative solutions can differentiate Mojo Paints in the market, allowing them to meet customer needs more effectively than competitors.
Step 4
Recommend practical ways in which Mojo Paints may create an environment that stimulates creative thinking.
Answer
To foster an environment that encourages creative thinking, Mojo Paints can implement the following practices:
- Encourage Collaboration: Create spaces that facilitate teamwork and collaboration among employees.
- Promote Open Communication: Establish open channels of communication where employees feel comfortable sharing ideas without fear of criticism.
- Provide Training: Encourage the development of creative thinking skills through workshops or training sessions focused on innovative problem-solving techniques.
- Reward Creativity: Implement a reward system that recognizes and celebrates innovative ideas and contributions from employees.
- Allocate Time for Innovation: Allow employees dedicated time to brainstorm and explore new ideas without the pressure of daily tasks.