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4.1 State FOUR causes of conflict in the workplace - NSC Business Studies - Question 4 - 2016 - Paper 1

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4.1 State FOUR causes of conflict in the workplace. 4.2 Read the scenario below and answer the questions that follow. ELSABE PRINTERS (EP) Elsabe Printers employ m... show full transcript

Worked Solution & Example Answer:4.1 State FOUR causes of conflict in the workplace - NSC Business Studies - Question 4 - 2016 - Paper 1

Step 1

4.2.1 Identify TWO diversity issues referred to in the scenario above and motivate your answer.

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Answer

  1. Gender Diversity: Elsabe Printers employs more males than females, indicating a gender imbalance in the workforce. This can lead to perceptions of unfair treatment and potential conflicts in team dynamics.

  2. Disability Accessibility: The building does not accommodate employees who use wheelchairs, which is a significant diversity issue. It restricts equal opportunity for employment and engagement for those with physical disabilities.

Step 2

4.2.2 Recommend TWO ways in which EP should deal with each of the diversity issues identified in QUESTION 4.2.1.

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Answer

  1. For Gender Diversity: Implement a recruitment strategy that actively seeks to balance gender representation. This could include targeted outreach to female candidates and establishing internship programs for women in relevant fields.

  2. For Disability Accessibility: Ensure that the workplace is fully accessible by installing ramps and facilities for employees with disabilities. Additionally, employee training can raise awareness about inclusivity and the importance of accommodating all employees.

Step 3

4.3 Explain how businesses may promote cultural rights in the workplace.

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Answer

Businesses can promote cultural rights by fostering an inclusive environment where all cultural backgrounds are respected. This includes:

  1. Cultural Awareness Training: Providing training sessions that educate employees about diverse cultures can encourage mutual respect and understanding.

  2. Language Support Services: Offering language assistance for employees who are not proficient in the primary language spoken at the workplace can help foster a more inclusive environment.

  3. Celebration of Cultural Events: Encouraging the celebration of various cultural holidays and events can also strengthen respect for diversity within the workplace.

Step 4

4.4 Discuss the role of health and safety representatives in ensuring a healthy and safe working environment.

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Answer

Health and safety representatives play a crucial role in:

  1. Identifying Hazards: They are responsible for recognizing potential health and safety risks within the workplace, which is the first step in ensuring employee safety.

  2. Promoting Safety Protocols: These representatives are tasked with promoting adherence to safety procedures and ensuring that employees are trained effectively on these protocols.

  3. Engagement with Employees: They work closely with employees to gather feedback on safety measures and to encourage open communication about health and safety concerns.

Step 5

4.5.1 Quote TWO ways in which MCC contribute to the well-being of their employees.

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Answer

  1. Subsidized Housing: MCC provides subsidized housing for their employees, which helps to alleviate financial stress and promotes stability in their lives.

  2. Stress Reduction Activities: They encourage employees to participate in activities that promote physical fitness and well-being, reducing stress.

Step 6

4.5.2 Advise MCC on THREE other ways to contribute to the well-being of their employees.

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Answer

  1. Wellness Programs: Implement comprehensive wellness programs that offer health screenings, fitness classes, and mental health support.

  2. Flexible Work Hours: Provide flexible working conditions to help employees manage personal commitments and promote work-life balance.

  3. Career Development Opportunities: Invest in professional development opportunities, such as training and mentorship, to support employee growth and satisfaction.

Step 7

4.6 Identify the stage of team development applicable in EACH of the following statements.

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Answer

  1. 4.6.1 Team members question each other’s ideas and opinions.: This describes the 'Storming' stage where team members challenge each other as they clarify roles.

  2. 4.6.2 The team has direct involvement from the leader.: This aligns with the 'Forming' stage, where the leader plays an active role in guiding the team.

  3. 4.6.3 Team members are comfortable and lean about each other.: This reflects the 'Performing' stage, where team cohesion and performance are at their highest.

Step 8

4.7 Discuss the negative impact of corporate social investment (CSI) on communities.

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Answer

While corporate social investment aims to benefit communities, it can have negative impacts such as:

  1. Dependency on Businesses: Communities might become overly reliant on the initiatives of businesses, reducing their own capacity for self-sustenance.

  2. Misallocation of Resources: Businesses may not fully understand community needs, potentially leading to misallocated resources that do not address the core problems.

  3. Disempowerment of Local Initiatives: By focusing on CSI, businesses might inadvertently undermine local initiatives and organizations that are better suited to address specific community challenges.

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