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Read the scenario below and answer the questions that follow - NSC Business Studies - Question 3 - 2021 - Paper 1
Question 3
Read the scenario below and answer the questions that follow. SIPHO STATIONERS (SS) Sipho Stationers advertised a vacancy for a bookkeeper in a local newspaper. Th... show full transcript
Worked Solution & Example Answer:Read the scenario below and answer the questions that follow - NSC Business Studies - Question 3 - 2021 - Paper 1
Step 1
3.3.1 Identify TWO components of a job analysis highlighted by Sipho Stationers.
Answer
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Job specification: The advertisement states that the prospective candidate should have a relevant formal qualification.
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Job description: The job requires that the bookkeeper must be able to draw up financial statements.
Step 2
3.3.2 Explain the advantages of external recruitment for businesses.
Answer
External recruitment brings new candidates with varied talents, ideas, and experiences to the business, which can stimulate innovation. It may help meet affirmative action goals and can provide access to a larger pool of candidates, increasing the chances of finding a suitable candidate who meets the required qualifications and brings fresh perspectives to the organization.
Step 3
3.4 Elaborate on the meaning of quality management.
Answer
Quality management refers to all activities undertaken to design, produce, and deliver goods and services that meet customer expectations. It involves the establishment of quality standards, continuous improvement of processes, and the implementation of measures that ensure that products meet the requisite quality control criteria, thereby enhancing customer satisfaction and organizational efficiency.