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Businesses implement quality control and quality assurance processes to produce high quality products - English General - NSC Business Studies - Question 6 - 2022 - Paper 1
Question 6
Businesses implement quality control and quality assurance processes to produce high quality products. They also enjoy the benefits of a high quality management syst... show full transcript
Worked Solution & Example Answer:Businesses implement quality control and quality assurance processes to produce high quality products - English General - NSC Business Studies - Question 6 - 2022 - Paper 1
Step 1
Outline the differences between quality control and quality assurance.
Answer
Quality control refers to the system that ensures the desired level of quality in products and services is achieved during the production process. It involves checking products after they have been produced to identify defects. In contrast, quality assurance is a proactive approach aimed at preventing defects by establishing a framework that ensures processes are followed correctly before and during production. Essentially, quality control focuses on the output, while quality assurance emphasizes the process.
Step 2
Explain the benefits of a good quality management system.
Answer
A good quality management system (QMS) can enhance customer satisfaction by ensuring that products meet customer needs and expectations. This is achieved through improved consistency in quality, increased efficiency in operations, and reduced waste. Additionally, a strong QMS helps in complying with industry regulations, thereby reducing the risk of legal issues. It fosters a culture of continuous improvement, leading to innovative practices and better employee engagement.
Step 3
Discuss the impact of the following TQM elements on large businesses: Continuous skills development/Education and training.
Answer
Continuous skills development in large businesses plays a crucial role in maintaining high standards of quality. By ensuring that employees receive relevant training, businesses can enhance the skill sets required to meet quality standards effectively. This not only improves overall productivity but also fosters a motivated workforce. However, challenges may arise if training is perceived as irrelevant or if employees feel their efforts go unrecognized, which could lead to decreased morale.
Step 4
Discuss the impact of the following TQM elements on large businesses: Total client/customer satisfaction.
Answer
For large businesses, achieving total client/customer satisfaction is vital for sustaining a competitive advantage. Implementing systematic methods to gather customer feedback and analyze market trends enables businesses to refine their offerings continuously. While this can elevate customer loyalty, it may also introduce challenges such as managing expectations and addressing diverse customer needs effectively.
Step 5
Advise businesses on the role of quality circles as part of continuous improvement to processes and systems.
Answer
Quality circles are small groups of employees who meet regularly to discuss workplace improvements. They play a significant role in a culture of continuous improvement by encouraging employee participation and leveraging their insights to solve problems. Implementing quality circles can lead to increased motivation among staff, as they feel valued and involved in decision-making processes. Businesses should encourage open communication and ownership of processes to maximize the benefits of quality circles.