4.1 State FOUR steps in problem-solving. 4.2 Elaborate on the roles of the health and safety representatives in protecting the workplace environment. 4.3 Read the scenario below and answer the question that follows. NORMAN ACCOUNTING SERVICES (NAS) The management of Norman Accounting Services employs both males and females. They also encourage older employees to be mentors for young employees to develop their full potential. Identify TWO diversity issues that are applicable to NAS. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 4.3. DIVERSITY ISSUES MOTIVATION 1. 2. 4.4 Explain how businesses could apply the Delphi-technique to solve business problems. 4.5 Discuss the advantages of creative thinking in the workplace. 4.6 Read the scenario below and answer the questions that follow. JUNE TRADERS (JT) June Traders decided to invest their surplus profit in corporate social investments (CSI) projects. They invested in communities by donating school uniforms. Sporting facilities were also provided by JT to promote a healthy lifestyle. 4.6.1 Quote TWO ways in which JT contributed to the well-being of their communities. 4.6.2 Discuss the impact of corporate social investment (CSI) on JT as a business. 4.7 Explain how businesses can apply the King Code principles of transparency and accountability to improve their ethical business practices. 4.8 Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: 1. The lack of professionalism. 2. Dropping of goods in rural areas. 3. Abuse of employees in the workplace.

NSC Business Studies Steps in Problem-Solving: 4.1 State FOUR steps in problem-

4.1 State FOUR steps in problem-solving - NSC Business Studies - Question 4 - 2019 - Paper 1

Question 4

4.1 State FOUR steps in problem-solving. 4.2 Elaborate on the roles of the health and safety representatives in protecting the workplace environment. 4.3 Read the ... show full transcript

Worked Solution & Example Answer:4.1 State FOUR steps in problem-solving - NSC Business Studies - Question 4 - 2019 - Paper 1

Step 1

State FOUR steps in problem-solving.

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Answer

Identify the problem: Recognize what the issue is and understand its context.
Define the problem: Clearly articulate the problem to ensure all parties understand it.
Identify possible solutions to the problem: Brainstorm various approaches to address the issue.
Evaluate the alternatives: Assess the feasibility and potential impact of each option.

Step 2

Elaborate on the roles of the health and safety representatives in protecting the workplace environment.

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Answer

Health and safety representatives play crucial roles in maintaining workplace safety by:

Ensuring that protective measures, such as safety equipment, are available to all workers to minimize risk.
Monitoring compliance with health and safety regulations and addressing violations proactively.

Step 3

Identify TWO diversity issues that are applicable to NAS. Motivate your answer by quoting from the scenario above.

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Gender: Both males and females are employed, indicating a focus on gender diversity. Motivating Quote: "The management of Norman Accounting Services employs both males and females."
Age: The scenario mentions older employees acting as mentors, suggesting an age diversity issue. Motivating Quote: "They also encourage older employees to be mentors for young employees to develop their full potential."

Step 4

Explain how businesses could apply the Delphi-technique to solve business problems.

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Answer

Businesses using the Delphi technique can gather input from a panel of experts who individually respond to questions regarding a problem. This method:

Aims to reach a consensus by iteratively sharing expert insights and opinions.
Collects feedback anonymously, which helps reduce bias and promotes honest discussion.

Step 5

Discuss the advantages of creative thinking in the workplace.

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Creative thinking in the workplace encourages:

Innovative solutions: Employees feel empowered to propose new ideas that could improve productivity.
Enhanced problem-solving: Creative approaches can lead to unique ways of handling challenges, fostering a dynamic work environment.

Step 6

Quote TWO ways in which JT contributed to the well-being of their communities.

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By donating school uniforms to students, JT directly supports education within communities.
Providing sporting facilities promotes physical health and community engagement.

Step 7

Discuss the impact of corporate social investment (CSI) on JT as a business.

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JT's investment in CSI projects:

Enhances their public image, potentially attracting new customers who value socially responsible businesses.
Creates employee loyalty, as workers feel proud to be part of a company that contributes positively to community welfare.

Step 8

Explain how businesses can apply the King Code principles of transparency and accountability to improve their ethical business practices.

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Businesses can adopt the King Code principles by:

Regularly disclosing operational and financial information to stakeholders, ensuring transparency.
Establishing clear accountability structures that hold leaders responsible for ethical commitments and practices.

Step 9

Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: 1. The lack of professionalism.

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Implementing a comprehensive training program to enhance professional behavior among employees.

Step 10

Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: 2. Dropping of goods in rural areas.

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Answer

Establishing partnerships with local organizations to ensure proper distribution and community engagement.

Step 11

Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: 3. Abuse of employees in the workplace.

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Introducing strict workplace policies and a whistleblower system to report any abuses confidentially.

4.1 State FOUR steps in problem-solving - NSC Business Studies - Question 4 - 2019 - Paper 1

Worked Solution & Example Answer:4.1 State FOUR steps in problem-solving - NSC Business Studies - Question 4 - 2019 - Paper 1

State FOUR steps in problem-solving.

Elaborate on the roles of the health and safety representatives in protecting the workplace environment.

Identify TWO diversity issues that are applicable to NAS. Motivate your answer by quoting from the scenario above.

Explain how businesses could apply the Delphi-technique to solve business problems.

Discuss the advantages of creative thinking in the workplace.

Quote TWO ways in which JT contributed to the well-being of their communities.

Discuss the impact of corporate social investment (CSI) on JT as a business.

Explain how businesses can apply the King Code principles of transparency and accountability to improve their ethical business practices.

Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: 1. The lack of professionalism.

Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: 2. Dropping of goods in rural areas.

Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: 3. Abuse of employees in the workplace.

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