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Read the scenario below and answer the questions that follow - NSC Business Studies - Question 5 - 2016 - Paper 1
Question 5
Read the scenario below and answer the questions that follow. MARGARET GUEST HOUSE (MGH) Margaret Guest House has advertised a post for a receptionist in the local... show full transcript
Worked Solution & Example Answer:Read the scenario below and answer the questions that follow - NSC Business Studies - Question 5 - 2016 - Paper 1
Step 1
State TWO job analysis components that MGH used to compile the advertisement.
Answer
The two components of job analysis are:
-
Job Description: This describes the specific duties associated with the role. Example: "The receptionist is responsible for making bookings and arranging transport for guests."
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Job Specification: This outlines the qualifications and skills necessary for the position. Example: "Applicants must have a diploma in administration management."
Step 2
Name the type of recruitment that MGH used to find suitable candidates for the vacant post. Motivate your answer.
Answer
MGH utilized internal recruitment by advertising the position in a local newspaper. This approach ensures that potential candidates are already familiar with the organization's culture, making it easier for the selected individual to acclimate to their new role.
Step 3
Explain the role of the interviewee/applicant during the interview.
Answer
The role of the interviewee includes:
- Engagement: The applicant should greet the interviewer warmly, making a positive first impression.
- Listening: Pay careful attention to the questions posed, ensuring relevant answers are provided.
- Communication: Clearly articulate thoughts and experiences, being honest and concise in responses.
- Inquiry: Show an interest in the role by asking insightful questions about the position and the company.
Step 4
Explain screening as part of the selection procedure.
Answer
Screening is a process that involves evaluating applicants to determine their suitability for the position. This includes:
- Comparing the application documents against job specifications to filter out unqualified candidates.
- Identifying those who meet the minimum requirements, which helps streamline the recruitment process.
Step 5
Discuss the benefits of a good quality management system.
Answer
A good quality management system offers numerous advantages, including:
- Enhanced Customer Satisfaction: By consistently meeting customer needs, businesses can build loyalty and trust.
- Increased Efficiency: Properly managing resources leads to reduced waste and optimized operations.
- Improved Market Image: A company that maintains quality assurance is more likely to be viewed positively by clients and prospects alike.
Step 6
Distinguish between quality control and quality assurance.
Answer
Quality Control focuses on identifying defects in products after they have been produced, ensuring outputs meet specific criteria. In contrast, Quality Assurance concentrates on the processes that prevent defects from happening in the first place, emphasizing continuous improvement throughout the organization.
Step 7
Suggest quality indicators for EACH of the following business functions:
Answer
5.5.1 General Management:
- Evaluate and monitor strategic planning effectiveness, ensuring alignment with business goals.
- Ensure compliance with ethical standards among employees.
5.5.2 Purchasing Function:
- Maintain optimal inventory levels to prevent stock shortages.
- Regularly assess supplier performance to ensure quality consistency.