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12 cards from this deck
Decision-making concentrated at top with senior management
Decision-making authority distributed throughout organisation
Combination of centralisation and decentralisation
Fast-food businesses
Ensure consistency in customer experience and product quality
Economies of scale - cheaper unit costs
Lack of authority to make best decisions for their areas
Supermarket chains and hotel chains
Decisions made closer to customers and local needs
Improved motivation through increased responsibility
Difficult to ensure consistent practices across locations
Control & consistency vs flexibility & local responsiveness
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