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Jane bought Peter a jacket for his birthday - Leaving Cert Home Economics - Question 4 - 2013
Question 4
Jane bought Peter a jacket for his birthday. The jacket was a perfect fit for Peter but he did not like the style of it. Jane went back to the shop to return the jac... show full transcript
Worked Solution & Example Answer:Jane bought Peter a jacket for his birthday - Leaving Cert Home Economics - Question 4 - 2013
Step 1
Was Jane entitled to her money back? Explain.
Answer
Jane is not entitled to a full refund under the Sale of Goods and Supply of Services Act, 1980, because she changed her mind about the jacket after purchase. The act indicates that if the product is not defective and is fit for its intended purpose, the retailer is not obliged to issue a refund. Instead, Jane was eligible for a credit note, which is a form of store credit she can use for future purchases.
Step 2
Outline the procedure that should be followed when making a complaint when a problem occurs with a product or service.
Answer
- Identify the Issue: Understand the problem with the product or service.
- Gather Evidence: Collect relevant documents such as receipts, warranty information, and any correspondence related to the complaint.
- Contact the Retailer: Approach the retailer where the purchase was made, either in person or through customer service, and present your complaint calmly and clearly.
- Follow Up: If the issue isn't resolved, escalate the matter to a higher authority within the company or, if necessary, to a consumer protection agency.
Step 3
Name and explain four consumer rights.
Answer
- Right to Value for Money: Consumers are entitled to receive goods or services that are of satisfactory quality and fit for purpose.
- Right to Redress: If a product is faulty, consumers have the right to a refund, replacement, or repair without undue delay.
- Right to Honest Information: Consumers must be provided with truthful information regarding products, including advertising and labeling.
- Right to Choice: Consumers should have the freedom to make choices without coercion or misleading information.
Step 4
Discuss three ways the consumer can help protect the environment.
Answer
- Reduce Packaging: Consumers can opt for products with minimal packaging to decrease waste.
- Buy Reusable Products: Choosing reusable items over single-use products can significantly reduce waste and conserve resources.
- Choose Eco-Friendly Products: Selecting products made from sustainable, environmentally friendly materials helps promote responsible manufacturing practices and reduces environmental impact.