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A responsible consumer will make informed choices when selecting goods and services, will know how to get best value for money and know how to seek redress if things go wrong - Leaving Cert Home Economics - Question 4 - 2004
Question 4
A responsible consumer will make informed choices when selecting goods and services, will know how to get best value for money and know how to seek redress if things... show full transcript
Worked Solution & Example Answer:A responsible consumer will make informed choices when selecting goods and services, will know how to get best value for money and know how to seek redress if things go wrong - Leaving Cert Home Economics - Question 4 - 2004
Step 1
Discuss three factors that affect consumers’ decision-making when selecting goods and services.
Answer
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Amount of Money Available: The budget available to the consumer significantly influences their purchasing decisions. Consumers are likely to choose products within their financial means to avoid debt.
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Time Available to Research: The time consumers have to research products can affect their choices. Those who spend more time researching are likely to make more informed decisions based on value and quality.
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Merchandising and Advertising: The way products are marketed can sway consumer decisions. Effective advertising helps inform and attract potential buyers, impacting their choices during purchasing.
Step 2
Name two types of retail outlets where household appliances can be purchased. State one advantage and one disadvantage of each outlet.
Answer
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Small Independent Shops
- Advantage: They often provide personalized customer service, fostering a better shopping experience.
- Disadvantage: Their prices may be higher due to lower purchasing volumes.
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Supermarkets
- Advantage: Supermarkets often sell household appliances at competitive prices due to bulk purchasing.
- Disadvantage: Customer service may be less personalized compared to smaller outlets.
Step 3
Set out details of a study that you have undertaken on a household appliance with a heating element. Refer to:
Answer
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Working Principle: The heating element of a kettle operates through the conversion of electrical energy into heat energy, through resistance. This heat is then used to raise the temperature of water until it boils.
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Guidelines for Using the Appliance:
- Always fill the kettle with the recommended amount of water.
- Ensure that the kettle is placed on a stable and dry surface before operation.
- Unplug the kettle when not in use to prevent overheating and reduce energy consumption.
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Energy Efficiency: Energy-efficient kettles are designed to heat water quickly while minimizing energy wastage. Features like automatic shutoff and thermal insulation contribute to energy savings.
Step 4
Outline the role of the Sale of Goods and Supply of Services Act (1980) in protecting the consumer should the product prove faulty.
Answer
The Sale of Goods and Supply of Services Act (1980) provides several protections for consumers:
- Retailers are responsible for faulty goods and must sort out complaints promptly.
- Consumers have the right to request a refund, replacement, or repair if the product fails to meet quality standards.
- The manufacturer retains responsibility for faults within a reasonable period, ensuring accountability in product quality.
- Consumers can seek recourse through the Small Claims Court if their rights under this act are violated.