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Question 4
‘When you buy a product or a service you have a number of rights under Irish legislation.’ (www.citizensinformation.ie) (a) Name and explain four consumer rights wh... show full transcript
Step 1
Answer
When purchasing household appliances, consumers are protected by several rights:
Value for Money: Consumers have the right to receive fair value for the money spent. This means that the product should match the price paid, ensuring affordability and worth.
Right to Honest and Truthful Information: Consumers have the right to accurate information regarding the features and functionalities of the appliance. This includes truthful advertising and clear labeling.
Right to Choice of Goods and Services: Consumers can choose from a variety of products and brands. This right promotes competition among sellers and provides options for consumers.
Right to Quality and Safety: Consumers have the right to ensure that the appliances are safe for use and meet quality standards. Products should be free from defects, and standards should be adhered to by manufacturers.
Step 2
Answer
In conducting a study on a small electrical kitchen appliance, specifically a microwave, the following results were noted:
Type of Appliance: Microwave.
Guidelines for Use: Follow the manufacturer's instructions. Ensure the microwave is assembled correctly and that it does not exceed the recommended speed/temperature settings. Regularly check for any attachments and avoid overfilling to prevent spills.
Guidelines for Care and Cleaning: Always unplug the microwave before cleaning. Use a damp cloth with soapy water to wipe the exterior and interior. Avoid using abrasive cleaners to prevent damage. It is also crucial to routinely check the microwave for any wear and tear, ensuring that it operates safely.
Step 3
Answer
The EU energy label offers significant advantages to consumers:
Informed Decision-Making: The energy label helps consumers assess the energy efficiency of appliances easily. This empowers them to make informed choices that impact their energy bills, as more efficient appliances consume less energy.
Environmental Impact: By guiding consumers towards energy-efficient appliances, the label contributes to reducing the overall environmental impact. Using these appliances helps in minimizing energy waste and promotes eco-friendly practices.
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