The Importance of Communication (Leaving Cert Business): Flashcards
📚Flashcards
Practise the cards
10 cards from this deck
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Practise the cards
10 cards from this deck
Communication in management
Communication in management
Transfer of info so it's received & clearly understood
Feedback definition
Feedback definition
Info/opinion/observations to help person/process improve
Key skill of effective communicator
Key skill of effective communicator
Equally skilled at listening
No. of principles of effective communication
No. of principles of effective communication
Eight
Language principle
Language principle
Use language appropriate to recipient, avoid unfamiliar terms
Urgency principle: phone vs email
Urgency principle: phone vs email
Phone when crucial info needs communicating instantly
No. of barriers to effective communication
No. of barriers to effective communication
Seven
Solution to language barriers
Solution to language barriers
Appropriate language, avoid unfamiliar terms, short sentences
Information overload barrier
Information overload barrier
Too much info causes central points to be lost
Benefit of written communication
Benefit of written communication
Can review multiple times, check details, reduces errors