Total Quality Management (Leaving Cert Business): Flashcards
📚Flashcards
Practise the cards
10 cards from this deck
ShowHide
Practise the cards
10 cards from this deck
TQM definition
TQM definition
Business philosophy for continuous quality improvement by all
TQM vs traditional quality control
TQM vs traditional quality control
TQM involves all employees, not just one quality dept
Number of core TQM principles
Number of core TQM principles
Six
First core principle of TQM
First core principle of TQM
Focusing on consumer needs (current and future)
Quality circles in TQM
Quality circles in TQM
Groups meeting regularly to identify problems & improve quality
Quality assurance in TQM
Quality assurance in TQM
Systematic approach maintaining quality from design to sales
International quality standard mentioned
International quality standard mentioned
ISO 9001
TQM benefit: operational impact
TQM benefit: operational impact
Reduces waste and fewer mistakes in production
Key risk of implementing TQM
Key risk of implementing TQM
Substantial implementation costs across all operations
Irish law requiring merchantable quality
Irish law requiring merchantable quality
Sale of Goods and Supply of Services Act 1980