Total Quality Management (Leaving Cert Business): Quizzes

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Total Quality Management
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What does TQM represent in business?

A comprehensive business philosophy

How does TQM differ from traditional quality control?

It involves every employee in quality

What must organisations focus on under the consumer needs principle?

Current & future customer requirements

What does pursuing continuous improvement mean in TQM?

Employees constantly analyse processes

What does empowering employees allow them to do?

Make decisions to protect quality

What do quality circles help employees do?

Identify problems & discuss solutions

What does quality assurance monitor in TQM?

From design stages to final sales

Which international standard helps facilitate expansion?

ISO 9001

What is a potential risk when implementing TQM?

Substantial implementation costs

Who was the CEO that shifted Yahoo's focus in their TQM turnaround?

Terry Semel

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