Problem Solving (Grade 10 NSC Matric Business Studies): Flashcards

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Problem Solving
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Problem solving definition

Finding effective solutions to difficult/complex business challenges

What problem solving requires

Creative thinking and critical evaluation

Why problem solving essential in business

Managers & employees face daily challenges needing solutions

Number of steps in problem-solving cycle

Seven steps

Step 1 of problem-solving cycle

Identify problem - recognise it exists, create problem statement

Step 2 of problem-solving cycle

Define problem - explore underlying causes, focus on real problem

Step 3 of problem-solving cycle

Formulate strategy - identify all possible solutions

Step 5 of problem-solving cycle

Allocate resources - arrange people, money, time, equipment

Step 7 of problem-solving cycle

Evaluate - consider advantages/disadvantages, assess if solved

Decision making vs problem solving focus

Decision making: choosing alternatives; Problem solving: find solutions

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