Understanding Ethical and Professional Behaviour (Grade 12 NSC Matric Business Studies): Flashcards

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Understanding Ethical and Professional Behaviour
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Ethical behaviour definition

Actions/decisions based on morally right and wrong

Professional behaviour definition

How businesspeople present themselves & conduct business

5 areas professional behaviour covers

Appearance, communication, responsibility, knowledge, attitudes

Ethical behaviour example: during crisis

Tell truth during PR crises instead of hiding problems

Unethical behaviour example: environment

Polluting water supplies or releasing harmful toxins

Professional behaviour example: time

Being punctual for work and appointments

Unprofessional behaviour example

Using rude/inappropriate language with colleagues & clients

Ethical vs professional: focus difference

Ethical: societal right/wrong; Professional: business context

Ethical vs professional: foundation

Ethical: moral values; Professional: established standards

Ethical vs professional: scope difference

Ethical: moral compass; Professional: uphold reputation

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