Quality of Performance (Grade 12 NSC Matric Business Studies): Flashcards
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TQM definition
TQM definition
Comprehensive approach to improve quality throughout organisation
Main goal of TQM
Main goal of TQM
Create a culture of continuous improvement
TQM's approach to quality problems
TQM's approach to quality problems
Preventing problems rather than fixing after they occur
Number of key TQM elements
Number of key TQM elements
Five key elements
PDCA stands for
PDCA stands for
Plan, Do, Check/Analyse, Act as needed
Quality circles definition
Quality circles definition
Groups of employees meeting regularly to solve quality problems
Ultimate measure of TQM success
Ultimate measure of TQM success
Total customer satisfaction
Consequences of poor TQM implementation
Consequences of poor TQM implementation
Loss of customers, high staff turnover, damaged reputation
Who is responsible for quality in TQM
Who is responsible for quality in TQM
Every employee regardless of their level
Key principle for reducing quality costs
Key principle for reducing quality costs
Prevention over correction - avoid defects before they occur