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10 cards from this deck
Systematic process bringing conflicting employees together
Rate employees leave & are replaced by new workers
Nine steps
Grievance: 1 individual; Conflict: 2+ parties
3-5 working days
Seven types
Listen, then politely interrupt & proceed with solutions
Give time to express; use open-ended questions
Give time to express; protect others from intimidation
Immediately; ignoring disputes causes serious problems
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