Team Performance Assessment and Conflict Management (Grade 12 NSC Matric Business Studies): Flashcards
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Definition of conflict resolution
Definition of conflict resolution
Systematic process bringing conflicting employees together
Staff turnover meaning
Staff turnover meaning
Rate employees leave & are replaced by new workers
Number of steps in conflict resolution process
Number of steps in conflict resolution process
Nine steps
Key difference: grievance vs conflict
Key difference: grievance vs conflict
Grievance: 1 individual; Conflict: 2+ parties
Supervisor's time to resolve grievance
Supervisor's time to resolve grievance
3-5 working days
Number of difficult personality types covered
Number of difficult personality types covered
Seven types
How to manage the complainer personality
How to manage the complainer personality
Listen, then politely interrupt & proceed with solutions
How to manage the quiet employee
How to manage the quiet employee
Give time to express; use open-ended questions
How to manage the aggressive employee
How to manage the aggressive employee
Give time to express; protect others from intimidation
When workplace conflicts must be addressed
When workplace conflicts must be addressed
Immediately; ignoring disputes causes serious problems