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10 cards from this deck
Formal doc expressing dissatisfaction re: product/service
Transactional writing
Professional - polite, clear, concise, firm yet respectful
Clearly state why writing
Comprehensive details: what, when, why dissatisfied
Specify action expected (refund, replacement, repair)
Dear Sir/Madam or Dear [Name]
Yours faithfully or Yours sincerely
More likely to get positive response
Receipts, warranty info, previous communication attempts
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