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10 cards from this deck
Formal written communication to ask for info, help, advice, service
Top right corner of the page
Left side of page, below date
When you've addressed letter to a named person
When you used 'Dear Sir/Madam'
Polite and professional throughout
Immediately explain why you're writing
Write out date in full, not abbreviated
Contractions (use 'do not' not 'don't') & informal language
Always be specific about what information you need
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